Refund and Cancellation Policy

How payments, cancellations and refunds work.

Last updated: 30 September 2026.

This policy explains how payments, cancellations and refunds work for paid PostToDM plans. PostToDM is operated by Dynamic Minds Group, Delhi, India. By buying a paid plan you agree to this policy, together with our Terms of Service.

Free plan first

PostToDM has a free plan with no time limit and no card required. We encourage you to use it to check that PostToDM works for your account before you upgrade.

Payments

  • Paid plans are billed in advance, for the billing period you choose (for example, monthly).
  • Prices in Indian rupees are shown before GST. GST is added at checkout as required by law.
  • Payments are processed securely by our payment partner. We never see or store your full card or bank details.

No refunds

All payments are final. Once a payment is made, it is not refundable, fully or partly, including for unused days, unused messages or credits, or a period in which you did not use the service.

Not transferable

A paid plan, its messages and any credits belong to the workspace that bought them. They cannot be moved to another account, workspace or person, and cannot be exchanged for cash.

Cancelling your plan

  • You can cancel at any time from your account, or by writing to us at support@posttodm.com.
  • When you cancel, your plan stays active until the end of the period you have already paid for. It will not renew after that.
  • At the end of that period, your workspace moves to the free plan. Your automations, leads and history stay in your account.

Upgrades and downgrades

  • When you upgrade, the new plan starts straight away and the new price applies from then on.
  • When you downgrade, the change takes effect from your next billing period.

Failed or duplicate payments

If you are charged twice for the same period because of a technical error, or charged after cancelling before your renewal date, write to us within 7 days with the payment details. We will check it and return the extra amount to the original payment method. This is the only case in which money is returned.

If we stop the service

If we have to suspend an account for breaking our Terms of Service, no refund is due. If we ever close PostToDM, we will tell you in advance by email.

Contact

Questions about billing: support@posttodm.com. Dynamic Minds Group, 8, Civil Lines, Delhi, India.